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Returns & Refunds

RETURNS

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Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.


To be eligible, we will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. You'll also need the receipt or proof of purchase.


To start a return, you can contact us at redefinitionclothing@gmail.com. Please note that returns will need to be sent to the following address:
1125 E Brookside Ave, Suite 9, Indianapolis, IN, 46202, United States

  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 


If your return is accepted,

  • Please allow 5 - 7 business days from the day we receive the returned package to process.
  • We will email you after return has been processed to confirm what has been done

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at redefinitionclothing@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.


Certain types of items cannot be returned:

All swimwear, bodysuits, intimates, jewelry, face masks, and beauty products are final sale and non-refundable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 - 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at redefinitionclothing@gmail.com.